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Business Continuity

Herein is a Continuity Framework as well as Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP) program (collectively DRP/BCP) for all operations. The Continuity Framework is a consolidated repository of all continuity information in a single location. The Continuity Framework provides the underlying infrastructure for the establishment, design, implementation, operation, maintenance, review and continuous improvement of disaster recovery risk analysis, planning and overall posture.

The DRP/BCP is a subset of the Continuity Framework designed to facilitate the business resumption, technology recovery and organizational continuity, as well as provide the tactical supporting information, instructions, tasks and procedures that would be necessary to facilitate vendor's management decision making process and its timely response to any disruptive or extended interruption of its normal business operations.

The vendor Continuity Framework is not a one-time commitment and is not a project with an established start and end date. Instead, it is a program with constant evolvement and continuous learning. The vendor DRP/BCP provides a balance between ‘detail’ and usability, providing a sufficient basis for action and making available all supporting documentation for reference or further instruction.

See terremark.

Despite the best efforts of IT organizations, unplanned events such as fiber cuts, malicious attacks, or unsuccessful code upgrades can still cause unscheduled downtime. vendor's DRP/BCP is designed to mitigate and provide a transparent failover for critical web services and a seamless browser experience for end users in the event of disaster. DRP/BCP can also eliminate the need for scheduled downtime, allowing for backups or site administration without long maintenance windows. vendor recognizes that a significant threat exists to its ability to continue normal business operations following a serious unexpected disruptive event. vendor has a high level of dependency upon its automated systems and processes and this creates risks which need to be mitigated. The organization further recognizes that it needs to recover from disruptive incidents in the minimum possible time and that this necessity to ensure a speedy restoration of services requires a significant level of advance planning and preparation. This Continuity Framework has been prepared to assist the organization to manage a serious disruptive crisis in a controlled and structured manner.

business continuity

The Continuity Framework and the DRP/BCP information, tasks and procedures represent the company's demonstrated commitment to response, resumption, recovery and restoration. It is essential that the information and actions to be included in the DRP/BCP remain viable and be maintained in a state of readiness in order to ensure the accuracy of its contents. It is incumbent upon every individual who is in receipt of the DRP/BCP, or any parts thereof, or who has a role and/or responsibility for any information or materials contained in the document to ensure that adequate and sufficient attention and resources are committed to the maintenance and security of the document and its contents. As the information contained in the Continuity Framework will describe vendor's planning assumptions and objectives, the Continuity Framework qualifies as a proprietary and confidential document. Therefore all of the information and material contents of this document are considered “Confidential”.

For consistency, ease of learning and simplified execution, the vendor DRP/BCP follows a similar structure and format as the vendor InfoSec (Information Security) Plan and Incident Response System. For example, each strategic plan begins with a Risk Management analysis and contains the key themes of Prevention & Preparedness, Detection and Response in order to provide a common framework and execution workflow among the DRP/BCP and the InfoSec Plan. Also to provide a greater level of relevance and simplicity, vendor has detached DR recovery from BC recovery. The BCP is a procedure put in place to ensure that essential business processes continue following a disaster. The BCP takes into account the need for alternate facilities (offices, call centers, networks, living arrangements, etc.) if normal business locations become inaccessible. The DRP is a subset of BCP and focuses solely on the recovery of IT systems. The DR plan, the output of the DRP process, documents procedures for IT staff to follow when reestablishing business system functionality after an outage. Each business application must be cataloged, its recovery needs assessed and documented, and the importance of the application to the organization quantified to enable IT staff to prioritize the recovery process.

Note: The terms 'disaster recovery' and 'business continuity' are frequently misused and used interchangeably. In using the proper terms, the phrase Disaster Recovery (DR) deals largely with IT, data center and the vendor commercial production environment. Business Continuity (BC) is much broader and includes all vendor business operations. BC actually includes IT as well as other line of business functions such as HR and accounting. In the event of a disaster, BC ensures the company can continue to provide critical services while the enterprise is being restored to full functionality.

 

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